Alpine Bond
All our products are warrantied for at least 3 years against defects in materials or workmanship.
Find out more
Support Centre
Meet Blake, Elly, Amanda, Tom, Josh, Rachel, Neil, Drew and Matt, our awesome support team voted TGO Online Retailer 2020, 2019, 2018, 2017, 2015, 2014 and 2012.
- Ordering & Payments Help with orders and payment
- Delivery Information and pricing
- Returns & Exchanges Help with the returns process
- Care & Repair Keep your products going longer
- Popular Guides Expert hints and tips
- Instructions Instruction Archive
- Technology Materials and fabrics we use
- Accounts Keep your details upto date
- Sponsorship & Marketing How to work with us
Contact Us
Today's Trending Questions
- Where is my order? Shipping delays to the EU
- How do I return or exchange an item?
Our team of support heroes are all solid outdoor enthusiasts based here in the UK. Our office hours are 09:00 - 17:00 BST Monday to Friday. Please take into account the time difference when waiting for a reply.
Please fill in the contact form. We monitor emails Monday to Fridays.
Live Chat
If one of our support heroes is available immediately you will see a little red live chat icon at the bottom right of the screen. Click it to start up a new chat.
Phone lines
Call us on +44 1773 417007 or +44 1773 417006 for Sonder specific queries.
Our Stores
We have 4 stores in the UK, if you are visiting you really should pop into one and say hello. With one in the Peak District, two in the Lake District and one within striking distance of Northumberland, Kielder Forest and North Pennines they are ideally placed in areas of activity.
Still need help? Get in touch below
